Contact Us
US Poker is an independent resource for players comparing online poker sites and apps in the US. Whether you've spotted something that needs updating, want to ask about how we rank a particular operator, or have feedback on a review, this is the right place to reach us.
What we can help with
We hear from a mix of readers — casual players weighing up a first sign-up, regulars comparing rake and traffic across sites, and people looking for a specific angle like a crypto-friendly room or an alternative after a site changed states. We're glad to hear from any of them. Common reasons people write in include:
- Pointing out outdated information, such as a bonus offer or deposit method that's changed
- Asking why a particular site sits where it does in our rankings
- Reporting a broken link or a technical issue with the site
- Questions about how we research and score operators
- General feedback on reviews, comparisons or site content
We're not able to resolve account issues, deposits, withdrawals or disputes with any poker room listed on this site — those need to go directly to the operator's own support team, since we don't hold player funds or run any of the platforms we review.
How our reviews and rankings work
Every site we cover, including who we are and how we operate, is assessed against the same set of criteria: traffic and player pool depth, the range of cash game and tournament formats on offer, rake and available rakeback, welcome bonus terms, deposit and withdrawal options, and mobile app quality. No operator pays for a better position, and commercial relationships never decide where a site lands in our rankings. If you think we've got a detail wrong on a specific listing — a bonus figure, a payment method, a licensing claim — tell us and we'll check it against our fact-check date and correct it where needed.
A note on affiliate links
US Poker may earn a commission when a reader signs up with an operator through a link on this site. That relationship never affects how a site is scored or ranked, and it costs the reader nothing extra. If you have questions about how a specific offer works, including wagering requirements or eligibility, we'd rather you ask than assume — full terms always sit alongside the offer itself on the relevant review.
Before you write in
A few things that help us respond faster and more usefully:
- Tell us which page or which poker site your message relates to
- Include a link or screenshot if you're flagging outdated or incorrect information
- Check our terms and conditions first if your question is about how the site itself operates
- If your query is about an account, deposit or bonus with a specific operator, contact that operator's support team directly rather than us
If gambling has stopped feeling fun
Online poker is entertainment, not a way to earn money, and skill doesn't remove the risk of losing. If you're worried about your own play or someone else's, our responsible gambling page has resources and tools, including self-exclusion options. Free, confidential help is also available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. All real money poker on this site is intended for players aged 21 and over, or 18 and over in the states where that is the legal minimum — never for anyone under that age.
Getting a response
We read every message that comes in, though as an independent review site we can't guarantee a reply to every query, particularly ones better directed to an operator or to your state's gambling regulator. For anything urgent involving an active poker account — a stuck withdrawal, a locked account, a bonus dispute — go straight to that site's own customer support, since they're the only ones with access to your account details.